If your account receives an email informing the owner that his account is no longer in the family, it means that you have lost the premium and therefore you will be entitled to a replacement.
To have a replacement proceed with the following steps:
- Go to the upgrade page and try to upgrade again. (Click here)
- If trying to upgrade again, the system replies saying that the account is already premium, proceed by going to the key information check page and trying to reuse the invitation link. (Click here)
- If Spotify responds with an error when you try to return to the family, open a ticket on this page by sending the key, the order number and the screenshot of the downgrade email. (Click here)